Dear Mrs. Complain,
I am so so sorry for your complaint.I wish to inform you,you actually caught us at a bad time.Thank you for your letter it is great to get feedback to about the hotel.
Firstly,our bellboys were taking other peoples luggage .I will tell them of the complaint and it will not happen in future.
Secondly ,our receptionist were on their break.That is the reason of the very long delay in the check in.I am so sorry.
Thirdly ,we apologize that you did not like your room.There was a wedding on the day before and the were and the wedding party took our better rooms.
Fourthly,we apologize that you were not happy with our menu and the quality of our food.The weather at the time was very hot because there was a heatwave and the ice cream was in huge demand.We will ensure we will have more in stock in future .
Last of all ,the chefs wife had a new born baby the previous week and he was really exhausted and made a mistake .I hope you will understand.
Our hotel is a great place to stay for the following reasons. We have both an indoor and outdoor pool,mini and crazy golf ,tennis and a fun club for the children.Also the scenery around the hotel is stunning.We hope you will return to stay at our hotel sometime in the future.
Yours Sincerely Mrs Welcome
By Elliott
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